From the front desk to your PMS
The full, honest story, told plainly.
Where it startedNishan’s path into hospitality began with a Diploma in Tourism Management at Thompson Rivers University in Kamloops, BC, the reason he moved to Canada in the first place. Hospitality wasn’t a fallback; it was the plan from the start.
Learning the floorHis first real hospitality job was as a Guest Service Supervisor at Holiday Inn in Canada, starting in mid-2020, right as the industry was relearning how to operate through a pandemic. He spent over two years there supervising front-line staff and shift operations, learning every way a hotel’s systems can fail a guest at 11pm, because he was the one standing at the desk when it happened.
Running real operationsIn 2023 he moved up to Assistant Front Office Manager at Sun Peaks Grand Hotel & Conference Centre, Canada’s second-largest ski resort. For two years he directed a cross-functional team of 30+ staff through a high-volume, $8M+ revenue operation, and became the property’s primary Opera PMS administrator: responsible for financial reconciliation, inventory accuracy, and system-wide data integrity when the PMS itself became the problem. This is where the expertise this business is built on actually comes from.
Why Hospai existsThe idea for Hospai came directly out of that experience. Sun Peaks, like most independent and mid-size hotels, ran guest requests and internal communication through manual logs and scattered channels: slow, error-prone, and exhausting during peak season. Nishan co-founded Hospai to fix that: an AI-powered hotel operations platform that automates guest communication and turns requests into instant service tickets so nothing sits unresolved for hours. Hospai is headquartered in Kamloops, BC, with its own development team, serving hospitality operators across North America.
The two roles at onceFor just over a year, Nishan ran Hospai’s B2B customer success function, architecting the customer journey, driving adoption, translating operator feedback into product decisions, while remaining a 50% co-founder and owner. That customer-facing role wound down in mid-2026, but the ownership stake and involvement in Hospai’s direction did not; Nishan remains an active co-founder today.
Where things stand nowNishan is currently based in Bangladesh, working remotely across North American time zones. He continues hands-on hotel operations work with Linda Grande Hotel, and through Nishan Consultancy now brings that same PMS and revenue-operations expertise directly to other independent hotels across the US and Canada, backed by Hospai’s Canadian engineering team for the technical side of website and integration work.
Experience you can check
- 6+ years in Canadian hotel operations (Holiday Inn, Sun Peaks Grand Hotel & Conference Centre)
- Co-Founder, Hospai Technologies (Kamloops, BC), active, ongoing
- Directed a 30+ staff, $8M+ revenue property’s front office and PMS operations
- Primary Opera PMS Administrator at Sun Peaks Grand Hotel
- Certified Lean Six Sigma White Belt
- Hands-on expertise: Opera PMS, Cloudbeds
- Diploma in Tourism Management, Thompson Rivers University
- BBA, University of the People
I’ve been the one at the front desk when the PMS goes down at 11pm. That’s the difference I bring: not just knowing the software, but knowing what it’s actually like to depend on it.
Md Nishan Amin
Why Canada-based
Nishan Consultancy is a solo practice, and every PMS and website engagement is handled personally by Nishan. What makes it a genuinely Canada-based operation is that Nishan co-founded and co-owns Hospai Technologies, a hospitality AI company headquartered in Kamloops, BC, and Hospai’s own development team builds and maintains the technical side of client websites. Clients get the personal attention of working directly with one specialist, backed by an actual Canadian company’s engineering resources.
Nishan currently works remotely from Bangladesh, on North American business hours, the same way many specialized consultants and engineering teams do today. What matters isn’t which city the work happens from; it’s six years of hands-on Canadian hotel operations experience, a real Canadian company behind the technical work, and being reachable and responsive when something breaks.
Why independent hotels choose us
Run by an operator, not just a developer
Six years of hands-on Canadian hotel operations, including two years directing a 30-person team through an $8M+ revenue property.
Backed by a real Canadian tech company
Website builds are developed and maintained with Hospai’s engineering team in Kamloops, BC.
Honest, not oversold
No guaranteed rankings, no inflated promises, no 24/7 claims that can’t be backed up. A clear diagnosis first, then a realistic plan with pricing spelled out in full on the Services page.
Priced and structured for independent hotels
Month-to-month retainers with no lock-in, sized for a 5-80 room property’s budget.