Opera · Cloudbeds · Mews · StayNTouch · SiteMinder
PMS Issues & Engineering
When channel managers desync, rates drift, or folios break at the front desk, we diagnose the stack and restore reliable two-way operations — without a rip-and-replace.
Problems we solve
Channel sync & overbooking
Mapping errors, delayed pushes, and duplicate bookings that hit occupancy and guest trust.
Rate parity leakage
OTA vs direct mismatches that trigger penalties or train guests to shop elsewhere.
Payments & VCC dropouts
Failed authorizations, virtual card issues, and folio postings that stall night audit.
What’s included
- Root-cause diagnosis across PMS, CRS/channel manager, and payment gateways
- Two-way API sync repair and monitoring recommendations
- Overbooking prevention rules and room-type mapping cleanup
- Payment reconciliation and VCC exception playbooks
- Zero-downtime migration planning when a platform change is required
How we work
- 15-minute diagnostic call to map symptoms and systems
- Written findings with priority fixes and risk notes
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Ready to talk through your property?
Tell us what’s breaking — PMS sync, website conversion, guest messaging, or marketing mix. We’ll reply with a clear next step.